Returns
Order issues are handled through direct support
Because JaiPlaSew sells handmade small-batch pieces, return and issue handling is managed directly instead of through a fully automated portal.
If something is wrong with your order
Review your order as soon as it arrives and contact support if an item is incorrect, arrives damaged, or does not match the confirmed purchase.
Send the order code and a clear description of the issue to admin@jaiplasew.com so the team can review the case against the order and payment record.
How requests are reviewed
Return and issue requests are reviewed case by case against the order details, payment confirmation, and current fulfillment status.
That keeps the process aligned with the existing manual checkout and order-review workflow already used by the storefront.